Legal

Terms of service

The ground rules for working with the studio: what a quote covers, what we each need to do, and what happens if something goes wrong.

Last updated 1 November 2026

Who these terms apply to

These terms apply to enquiries, quotes and projects with Web For Therapist LLC, [registered address], [company number]. By asking us to start work, you agree to them.

If we have signed a separate written agreement with you, that agreement takes precedence where the two differ.

What we do

We design, build and maintain websites for therapy practices, and provide the related services described at /services/ — brand identity, website design, development, clinical copywriting, search and AI discovery, and the Care & Growth Plan.

The scope of any project is whatever the written quote says. Anything not listed there is a separate piece of work, priced separately and agreed before it starts.

Enquiries, quotes and when a contract starts

Sending the enquiry form, or having a call with us, does not create a contract. A contract starts when you accept a written quote and, where the quote asks for one, pay the deposit.

Quotes are valid for 30 days unless we say otherwise, because third-party costs such as hosting and licences can change.

Fees and payment

Fees, payment stages and any recurring charges are set out in the quote. Invoices are payable within 14 days unless the quote says something different.

The Care & Growth Plan is billed monthly and can be cancelled with 30 days’ notice. Work already done in the current month is not refunded.

If an invoice is significantly overdue we may pause work and, after written notice, suspend the site or hand it to a holding page. We will always tell you before doing that.

What you are responsible for

Giving us the content, access and approvals we need, and responding to questions within a reasonable time.

Making sure anything you send us is accurate and that you have the right to use it — photographs, testimonials, logos and client quotes included.

The clinical accuracy of anything you ask us to publish. We write and edit copy, and we can arrange clinical review, but the professional judgement about your practice, your scope of practice and your claims is yours.

Keeping your own backups of any content you send us.

What we are responsible for

Delivering the agreed scope with reasonable skill and care, within the timelines in the quote.

Telling you early if something in the scope turns out to be bigger, riskier or impossible than it looked.

Keeping your information confidential as described in our privacy policy.

Timelines

Dates in a quote are estimates based on the information available when we wrote it. They depend on feedback arriving when we need it. If a project stalls for more than 60 days because we are waiting on you, we may re-quote to reflect current availability.

Revisions and sign-off

The quote states how many rounds of revision are included. Extra rounds, or a change of direction after sign-off, are charged at our hourly rate.

Once you sign off a stage, we treat it as approved. Corrections to approved work are chargeable unless they are fixing a mistake we made.

Intellectual property

You own your content, your logo and your practice’s materials from the start. On full payment, you own the final website design and the content we wrote for you.

We keep the right to reuse the underlying techniques, code patterns and internal tooling we used to build it, and to show the finished work in our portfolio unless you ask us in writing not to.

Third-party assets — fonts, stock images, plugins, hosting — remain under their own licences. Some carry ongoing fees, which the quote lists separately.

Third-party services

Your site may rely on services we do not control: hosting, email delivery, practice-management and booking software, payment providers, and plugins. Their terms and uptime apply, and we are not responsible for their outages or for changes they make to their pricing or APIs.

Care & Growth Plan

The plan covers hosting management, security and updates, and the monthly content described at /services/care-growth-plan/. It does not cover new pages, redesigns, or work caused by changes you make yourself.

If you cancel, we hand over what you own and stop the recurring work. Domain and hosting renewals already paid for the current period are not refunded.

What we do not promise

We do not guarantee search rankings, traffic volumes, enquiry numbers or income. Search and AI visibility depend on factors outside our control, including search engine algorithms and your competitors.

Where we show figures — in the ROI calculator, for example — they are illustrations based on the numbers you enter, not forecasts or financial advice.

Liability

Nothing in these terms limits liability that cannot be limited by law, including for fraud or death or personal injury caused by negligence.

Subject to that, we are not liable for indirect or consequential loss, lost profits, or lost business opportunity. Our total liability for any project is limited to the fees you have paid us for that project.

Ending the agreement

Either side can end a project in writing. If you end it, you pay for work completed up to that point and for any non-refundable costs already committed. If we end it without cause, we refund fees for work not yet done and hand over what exists.

Confidentiality

We keep your practice information, plans and unpublished work confidential and only share what is needed to deliver the project, as described in our privacy policy.

Governing law

These terms are governed by the laws of [jurisdiction], and disputes will be handled by the courts of [jurisdiction].